Seminars / Workshops
26. PHONE POWER-
EFFECTIVE TELEPHONE COMMUNICATION

This seminar and workshop was designed specifically for administrative staff. Your "front line" or administration staff are often the only people your clients speak to in your organization. If they are in any way less than professional, less than positive or efficient, they may be losing business for you. How your staff handles difficult and angry customers can mean the difference between passing on a major problem to management or effectively solving the problem before it escalates. The phone can be a huge waste of your staff's time and a time irritant to clients. Your staff will learn techniques that will save them minutes every hour and produce more productive work time each day. Improve the way your staff work on the telephone and you will:

1. Improve client service
2. Improve client perception of professionalism in your organization
3. Increase volume of sales of your product or service
4. Improve overall client satisfaction.

THIS PRACTICAL, PRODUCTIVE SEMINAR INCLUDES:

• Strong Non-Verbal Telephone Communication
  
• Effective Telephone Verbal Communication
  
• Strong & Effective Telephone Listening Techniques
  
• Handling Angry People Effectively on the Phone
  
• Correct Professional Business Telephone Protocol
  
• Efficient Telephone Time Management
  
• Workshop - Practicing Effective Business Telephone Communication

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