Seminars / Workshops
16. ASSERTIVE COMMUNICATION

Being assertive is being confident, self-assured and positive. Assertive people get their opinions heard and gain the respect of others. Communicating in an assertive manner is not being pushy or aggressive. If your success depends on working well with others, then this seminar is a must. You will gain skills that will enable you to successfully handle criticism, conflict, manipulation, and angry and difficult people. You will learn how to motivate others and how to improve all of your interpersonal relationships. Your individual style of communicating will be determined by special tests and then a specific plan to improve your assertiveness will be formulated. With these positive changes, your opinion will always be heard and respected and you will see improved levels of interpersonal communication.

THIS SEMINAR INCLUDES THE FOLLOWING:

• Quizzes and tests to determine your style of assertive communication
  
• Clearly define what true "Assertive Behaviour" means
  
• Review of effective assertive non-verbal communication
  
• Determine the meaning of strong and assertive verbal communication
  
• Skills to assertively handle conflicts, complaints and criticism
  
• How to assertively handle the most difficult people
  
• Assertive skills that improve motivation and cooperation
  
• How to use assertive communication to win most arguments and negotiations
  
• Role playing scenarios to practice and enforce strong assertive behaviour

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